Privacy Policy

Who we are

E.R. Simms Garage Doors is a family-run garage door business at Unit 17, Pontnewynydd Small Business Centre, Pontnewynydd, Pontypool, Torfaen NP4 6AD. We are the controller of the personal information described in this policy. You can contact us on 01495 763155 or by post at that address.

What we collect

When you send an enquiry through the form on our Contact page, we collect the details you enter: your name, your phone number and/or email address (you must give at least one so we can reply), the type of door you are interested in and your message. If you phone us, visit the showroom or contact us another way, we keep the details you give us so we can deal with your enquiry.

We do not ask for payment details through this website.

Why we use it

We use your details to reply to your enquiry, give advice and quotations, and carry out any work you ask us to do. Our lawful bases are taking steps at your request before entering a contract, and our legitimate interest in running the business and answering enquiries. We will only contact you about your enquiry and any resulting work.

Who we share it with

We do not sell your information. Enquiries sent through the form are passed to us by our form provider, Web3Forms, which acts on our behalf and delivers them to us by email. This website is hosted by Cloudflare, which processes technical data such as IP addresses to deliver and protect the site. Some of these providers may process information outside the UK. Where they do, we rely on the safeguards they provide. We may also share details where the law requires it.

Cookies and tracking

This website does not set cookies of its own, and it has no advertising or analytics tools. Fonts and images are served from our own site, not from third parties.

The Contact page shows an embedded Google Map. When that page loads, Google receives information about your visit and may set cookies. See Google’s privacy policy for how it uses that information. You can use the “Open in Google Maps” and “Get directions” links instead. The footer links to our listing on NP Local Business and the site links to Garador’s website. Those sites have their own policies, and nothing is shared with them unless you follow the link.

How long we keep it

We keep enquiry details for as long as we need them to deal with your enquiry and any work that follows, and for normal business, accounting and legal record-keeping. We then delete or anonymise them.

Your rights

Under UK data protection law you can ask to see the information we hold about you, have it corrected or deleted, restrict or object to our use of it, and in some cases receive a copy in a portable format. To use any of these rights, call or write to us using the details above.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.